MYOB+-+You+may+not+delete+a+deposit+transaction+for+a+recorded+sale

 http://community.myob.com/t5/Sales-and-purchases/You-may-not-delete-a-deposit-transaction-for-a-recorded-sale/td-p/381030 SuperJohn 16 Posts Experienced User

September 2015  A customer runs 2 accounts - they recently paid several invoices but one payment was incorrectly applied to the wrong invoice - it should have been applied to an invoice in the other account. MYOB AccountRight Premier will not let me delete the payment and post the payment correctly. Is there a work around There are 6 invoices involved.

 Steven_M 15,530 Posts MYOB Moderator

September 2015  Hi [|@Col]

I just thought I would give you some additional information it why the payment may not be able to be deleted.

When you normally have an invoice and you make payment on that invoice you have the invoice first and then payment second. Pretty straight forward. As you have rightly said you can delete the payment using the arrow and selecting Edit>>Delete payment (provided the preference is enabled).

In some cases you can have the payment first and then the invoice. This is generally when you record a payment against an order and then convert that order to an invoice. When you record an order no accounts are affected, so when you do a payment the program places it into a holding account. After you have converted that order to an invoice that transfer does come through to the invoice and then the payment. This does mean that you get into a situation where you can't delete the invoice as it has payments applied and you can't delete the payment as it occurs before the invoice.

From memory you get the message [|@SuperJohn] was getting "You may not delete a deposit transaction for a recorded sale" message if you delete the payment. The workaround for that is as [|@GDK] have described and that is to reverse out the invoice, this will create a credit note that you can apply to outstanding amount or pay a refund on. For more you can view the Help Article that [|@GDK] has linked Customer deposits

Kind Regards, Steven MYOB Client Support