Week3

__**//write a letter of complaint on behalf of your employer.//**__

> Eners Pty Ltd > 9 holy evanue Castle Hill > Mac.Kay@eners.com > > Dear Manager > > Re: Internet connection problem > > We have contected Telstra on 11 Feb 2012 to arrange a time to connect our company's internet cable which is !0 MB copacity. One telstra staff has come on this monday morning to connect the out building cable. But yesterday when the TPG staff came and configure the router we fund that there is no new high speed connection. So we have to get back to the old internet system. The TPG technican told us the problem is from the out building cable connection. > > Therefore we called telstra customer prsentative asking for an amendment. We have signed the ADSL contract with Telstra for two weeks and paid the line rental fee last week. But we are still waiting for the further solution untill today. We are stucking in the process of installation a high speed internet. Eighty pencent of our work is based on the internet. So the company is under full workload situation. We realy need Telstra to solve the problem as soon as possible. We hope that Telstra could fix the cable for us no late than this week end. > > The attachments are a copy of our contract, the invoice from Telstra and the bill payment we paid. > > We can be contacted on week days from 9 am. to 5 pm.The follwing is our contact information: > > Name: Mac Kay > Work Tel: 02 880066304 > Mobile: 0406578999 > > Yours sincerely > Mac Kay Holumn > Eners Pty Ltd